The 911±¬ÁÏ Garden Advice team can help with general gardening questions, plant identification, garden wildlife, and solving plant problems.
What can and can’t be identified?
The team can help with all ornamental plants, but there are limits to this service:
- Identification is limited to five plants samples at a time
- Cultivar-level identification isn’t available
- Wildflowers from the countryside (i.e. outside gardens) or those photographed in overseas locations can’t be identified
- Seeds collected abroad that contravene quarantine restrictions or CITES can’t be identified
If your plant is dying, use the
online service to send photographs and information about the plant. Many issues can be successfully identified from just photos. If you are unable to use My911±¬ÁÏ, please call and the advisors will work out how best to help.
For questions about other areas of the 911±¬ÁÏ, see the
contact us page to find the best team to assist.
How long it will take to answer questions?The aim is to answer all online and postal enquiries within 10 working days. The team often reply to online questions within 2–3 days. Keep an eye out for an email notification to confirm when the question has been answered, or logging into
MyAdvice to check.
Use of service911±¬ÁÏ members can use the online service as often as needed, however, phone calls are limited to one per day to ensure fair usage for all members.
